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    Privacy Policy

    Last Updated: August 2026

    Pumpkin Displays (“we”, “us”, “our”) operates PumpkinDisplays.ca and provides seasonal display design, delivery, installation and related services across Metro Vancouver, the Fraser Valley and select surrounding areas.

    This Privacy Policy explains what personal information we may collect, why we collect it, how it may be used and shared, and the choices available to you.

    Information We Collect

    When you request a quote, contact us, book an installation or use our services, we may collect information such as:

    • your name
    • email address
    • phone number
    • installation address, city or postal code
    • photos you voluntarily provide of your entrance or property
    • package preferences
    • preferred installation dates
    • information you provide about your property or requested display
    • access information you provide after booking, such as gate, parking or property-access instructions
    • communications between you and Pumpkin Displays
    • payment and transaction information associated with your booking

    Payments may be processed by third-party payment providers. Pumpkin Displays does not directly collect or store complete payment-card details when those details are handled by the applicable payment processor.

    Information Collected Automatically

    When you use PumpkinDisplays.ca, certain technical information may be collected automatically through our website platform, analytics services and similar technologies.

    This may include:

    • browser and device information
    • IP address
    • pages viewed
    • referring pages or websites
    • approximate geographic information derived from your connection
    • website interactions
    • analytics and performance information

    The specific information collected may depend on your device, browser settings and the technologies used on the website.

    How We Use Your Information

    We may use personal information to:

    • respond to inquiries
    • prepare and send quotes
    • recommend an appropriate display or package
    • schedule and route installations
    • process bookings and payments
    • communicate with you about quotes, bookings, installations, refreshes or removal services
    • provide customer service
    • operate and improve our website and services
    • maintain appropriate business and transaction records
    • prevent misuse, fraud or security issues
    • comply with applicable legal and regulatory requirements

    Email and SMS Communications

    If you provide your email address or phone number, we may use it to communicate with you about your inquiry, quote, booking, payment, installation or other services you have requested.

    Where required, promotional or marketing email and SMS communications will be sent based on applicable consent requirements.

    You may unsubscribe from marketing communications using the unsubscribe method provided in the message or by contacting us.

    Unsubscribing from marketing communications does not prevent us from sending necessary transactional or service-related communications concerning an active inquiry, quote, booking or customer relationship.

    Information Sharing

    We do not sell or rent your personal information.

    We may share personal information with service providers, contractors or crew members where reasonably necessary to operate Pumpkin Displays or provide your requested services.

    These may include providers involved with:

    • website and form hosting
    • customer relationship management
    • email and SMS communications
    • payment processing
    • analytics
    • scheduling
    • installation and removal services
    • other technology or operational services used by Pumpkin Displays

    We may also disclose information where reasonably necessary to comply with applicable law, respond to lawful requests, protect our rights or address fraud, security or safety concerns.

    Property Photos and Marketing

    Photos you submit when requesting a quote are used to evaluate your entrance or property and help us recommend or design an appropriate display.

    Submitting a property photo for quoting purposes does not automatically grant Pumpkin Displays permission to publish that photo for marketing purposes.

    Pumpkin Displays may separately request permission to photograph or record a completed installation for our portfolio, website, social media or other marketing.

    Photography permission is handled separately from the initial quote request.

    We do not intentionally publish a customer’s street address or other identifying personal information with photographs of their display.

    Data Retention

    We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including providing services, maintaining business and transaction records, resolving disputes and meeting applicable legal, tax or accounting requirements.

    Retention periods may vary depending on the type of information and the reason it was collected.

    Cookies and Similar Technologies

    PumpkinDisplays.ca may use cookies and similar technologies for website functionality, analytics, performance and other legitimate website purposes.

    Your browser may allow you to block or delete certain cookies.

    Disabling cookies may affect some website functionality.

    Your Choices and Privacy Requests

    Subject to applicable law, you may contact us to:

    • ask what personal information we hold about you
    • request correction of inaccurate personal information
    • request deletion of certain personal information
    • withdraw consent where processing is based on consent
    • unsubscribe from marketing communications
    • ask questions about how your personal information is handled

    Some information may need to be retained for legal, accounting, transaction, fraud-prevention or other legitimate business purposes.

    Privacy requests can be sent to:

    hello@pumpkindisplays.ca

    Security

    We use reasonable administrative and technical measures intended to protect personal information in our possession or control.

    However, no internet transmission, electronic storage system or online service can be guaranteed to be completely secure.

    Third-Party Services and Links

    PumpkinDisplays.ca may use or link to third-party services, including payment providers, social media platforms, analytics providers and other technology services.

    Those third parties may process information according to their own privacy policies and practices.

    Pumpkin Displays is not responsible for the privacy practices of independent third-party websites that you choose to visit.

    Children’s Privacy

    Pumpkin Displays services are intended for adults.

    We do not knowingly collect personal information from children through our quote or booking process.

    If you believe a child has provided personal information to us, please contact us.

    Changes to This Privacy Policy

    We may update this Privacy Policy from time to time to reflect changes to our services, technology, business practices or legal requirements.

    When changes are made, the updated policy will be posted on this page with a revised “Last Updated” date.

    Contact

    Questions, concerns or requests regarding this Privacy Policy or your personal information can be directed to:

    Get a Quote